Incident & Dispute Policy

We prioritize safety over growth. If something goes wrong in a meetup, event, trade-related interaction, or community space, classify it and escalate accordingly. Do not share full addresses in email; redact sensitive location details.

• Critical
  Immediate safety threat, stalking, doxxing, address leak, physical danger, or major data exposure. Contact local authorities first when needed, then notify support immediately.
• High
  Serious harassment, credible fraud/counterfeit concerns, access-control failures, or broad product failures affecting trust or event safety. Response target: 1 hour.
• Standard
  Single-user functional issue, attendance dispute, moderation review, or a contained event problem. Response target: same day.
• Low
  Copy/UX confusion or minor bug. Response target: next business day or backlog.

Report via the in-app flow or email support@socialcardhouse.net. See the Support page for hours (09:00-21:00 PT) and escalation steps.

Email subject format: [Social CardHouse][SAFETY][SEVERITY][TICKET_ID] Summary.